The Inside Track on Broker Advocacy

Owen and Richard are joined by Sarah Coutts, Head of Advocacy, FINPRO and Head of Management Liability Claims at Marsh McLennan in London.

Sarah provides listeners with the inside track of what is happening on the broker side when a claim or notification of possible claim is raised. Sarah also provides a new perspective of the insured's experience and how more care and attention from all concerned can smooth the process.